Wednesday, June 20, 2012

Heard: Hope They Had Good Hold Music

Today a new intern started in our office. She seemed nervous but clever (she attends a highly regarded university).  We decided she was ready to pick up the phones.  The first call she answered happened to be the Congressman, who always just says "hi, it's [first name] can I speak to so and so."  Unfortunately, this intern did not bother to learn the first name of the Congressman and therefore had no idea who this was on the phone.  She preceded to question him about why he was calling and left him on hold for a solid two minutes. 

We spent the rest of afternoon teaching her basic facts about the Congressman (such as where the district is), only to have her exclaim at the end: "I'm still not sure why I need to know this."